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GTL’s Network Operations and Maintenance service portfolio enables Network Operators to focus on the core of their business in marketing, brand building and value creation while ensuring effective network Operations and Maintenance activities thus yielding significant reduction in Operational Expenses (OPEX).

GTL’s expert Engineers and field personnel undertake operations and maintenance of all network processes and elements for a wide range of technologies.

GTL’s extensive experience on multi technology products across geographies, system & process based maintenance and right shoring of operations provides the operator with required comfort to partner with GTL for managing its business critical task of operations & maintenance.

Service offerings:

:: Network Monitoring & Operations
Fault Management & Trouble shooting Management
Root Cause Analysis Support & Reporting
Upgrade/Capacity Management
Configuration Management
KPI Measurement
Backup management & Recovery support
Database Management
Remote Infrastructure Alarm monitoring and resolution
Onsite and remote Infrastructure monitoring
Field Scheduling & Dispatch Management

:: Network Field Maintenance
Preventive & Corrective Maintenance of
o Core Network Elements (MSC,BSC,BTS) Transmission Systems
o Access Networks like Wimax, FTTH etc
o Fiber Networks
o Electrical Equipments & other Facilities
Support Services like
o Hardware software upgrades
o Rental Management
o EB Payment Management
o Diesel Filling Management
o 3rd Party activity coordination
o Site Access management
o Security Services

:: Technical Support And Process Management
Technical Help Desk
Acceptance Testing
Type Approval Testing
Process Management activities

:: Logistics & Vendor Management
Spares Rotopool Management
Spares Management
Warehouse Management
Repair & Return coordination
3rd party Vendor Management

:: Transition Management
SWAP Management
Transmission Network Audit for Network Backbone & Access level of Fiber/HDSL/ADSL/SAT COM/Microwave links

:: GTL’s Value Proposition
Streamlined operational processes and documentation, on-the-job staff training
Multi OEM and Multi Operator skill set
Knowledge of standards and OEM products leading to a path towards a vision of integrated operations
Risk Sharing - KPI & SLA Based Commitments
Long standing relations with OEMs at global level
Systems and Procedures for Transition / Migration of existing processes to GTL
Ability to set up and run onsite & remote NOCs
O&M Core Competency Center functional in Mumbai, India

:: How will it benefit you?
Lower operating costs due to reduced internal engineering efforts by Network Operators on the availability issue
SLA based services
Fixed support costs for easier budgeting
Single Point of Contact for all Network Issues
24 x 7 basis
In-country engineering expertise
Understanding of local network issues
Local language support

Case Studies

	Passive Infrastructure Maintenance for India’s Largest Telecom Company

	Network Operations & Maintenance Services for India’s Largest Integrated Telecom Company

	Network Operations & Maintenance for India's Largest Telecom Company